Administrative Officer

Department for Work & Pensions

Based in: Dudley, West Midlands

Salary: £14,700 – £17,600

Closing Date: 09/12/2008

These posts will be front facing dealing with members of the public to:

  • Provide a range of services that help our customers make the transition from receiving benefits into work
  • Act as the first point of contact for Jobcentre Plus customers and provide a gateway into all Jobcentre Plus services
  • Identify and refer customers to suitable employment for training opportunities
  • Respond to enquiries relating to job search and Social Security benefits, providing accurate information according to Departmental policies and legislation
  • Promptly and accurately record information on computer records
  • Deliver excellent customer service to internal and external customers by telephone, face to face or fax/Email
  • Works towards Business Delivery Targets, Jobcentre Plus Standards and operational processes

How to Apply

Use the Competency choice form CC3

If successful at the sift stage, candidates will be invited to attend a Literacy and Numeracy test on 6th or 7th October 2008.  Candidates successful at this stage will then be invited to attend an interview week commencing 13th October 2008.

Email your application to essr.westmids@dwp.gsi.gov.uk

Please include reference IRC52771 and your name in the subject box. We cannot accept applications without this job reference number in the subject line of the email.

This email address is for the receipt of completed application forms only, we will not reply to any other correspondence sent to this email address.

If you have difficulty downloading the application form please contact us on 0191 218 7504 or 0191 218 7277.

You might be able to find more information about this job on the page where we found it.