The government is committed to ending child poverty. The Child Support Agency supports this by ensuring that parents who live apart from their children contribute financially to their upbringing by paying child maintenance. Our goal is to make more difference for more children.

We continue to make changes to the way we deliver client service through our Operational Improvement Plan, and we're now looking to the future of child support. Legislation was introduced in Parliament in June 2007 that sets out the government’s intention to establish a new Non-Departmental Public Body, the Child Maintenance and Enforcement Commission responsible for managing the child maintenance system improved arrangements for the assessment, collection and enforcement of child maintenance. This will include everyone employed by the Child Support Agency transferring to the new Commission on 1st November 2008.

We are looking for people who are committed to making improvements happen now. Whatever your role as an Administrative Officer in the CSA, you will be a child support professional who can help to make a real impact on children's quality of life.

The duties of an Administrative Officer within the Child Support Agency are typically contacting clients and processing cases. Please see further detail below:

Contacting clients duties involve frequent direct contact with clients their representatives and other Government departments primarily by telephone. This will include negotiating robust and sustainable child maintenance agreements with clients, securing payments, negotiating debt, making decisions on child maintenance liability and enforcement actions where appropriate.  As the Agency deals with a diverse range of clients, successful candidates must have the ability to adapt their communication and negotiation style dependant on the individual client’s circumstances. Processing duties include gathering client information including details on earnings and personal circumstances primarily by telephone.  Answering telephone enquiries from our clients, maintaining accurate records and using computer systems.

We are looking for people who are willing to learn and who have the ability to remain composed and professional in what can sometimes be a pressurised environment. We require people with excellent telephone communication and negotiation skills to deal with our clients and achieve the Agency’s aim of making more difference to more children. Full training will be given.