Administrative Officer

Department for Work & Pensions

Based in: Totton

Salary: £14,700 – £17,600

Closing Date: We're not sure. Check the original listing for more information.

Will be working within Totton Benefit Delivery Centre.  The posts will be primarily based on the Telephony Team, but it could also include working on a Benefit Processing section.  Applicants must be able to:

  • communicate effectively with both internal and external customers and external organisations. 

 Duties will include

  • dealing with telephone enquiries,
  • processing claims to benefit,
  • general administrative duties,
  • and dealing with incoming post and correspondence,
  • whilst maintaining a high standard of customer service. 

Applicants will need the ability to:

  • gather, interpret and process information accurately and timeously. 
  • they will also need to be able to operate IT systems effectively in order to update customer records in a secure environment.

How to Apply

Competency choice form CC3

Email your application to essr.southeast@dwp.gsi.gov.uk

Please include reference IRC52558 and your name in the subject box. We cannot accept applications without this job reference number in the subject line of the email.

This email address is for the receipt of completed application forms only, we will not reply to any other correspondence sent to this email address.

If you have difficulty downloading the application form please contact us on 0191 218 7277 or 0191 218 7504.

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